SupportChannel pricing
You pay per user per month. Start costs €15, Plus €39 and Pro €69 on annual billing. All amounts exclude VAT. No mandatory add-ons.
Start
For teams that handle support by email and chat and want a real ticketing system.
€15€19per user per month
billed annually, excl. VATbilled monthly, excl. VAT
- In this plan:
- Email, Live chat, Web form and API
- AI triage on every new ticket
- Knowledge base
- 1 SLA
- AI agent: €0.49 per resolved ticket
Plus
Trial planFor teams that are also reachable on WhatsApp and social, and want to automate work.
€39€49per user per month
billed annually, excl. VATbilled monthly, excl. VAT
- Everything in Start, and:
- WhatsApp Business, Facebook Messenger, Instagram DM, TikTok messages, Telegram and WHMCS
- Teams
- Automation with if-then rules
- Multiple SLAs
- Webshop and CRM integrations (Shopify, WooCommerce, HubSpot and more)
- Customer satisfaction
- 25 AI resolutions per user per month included
Pro
For teams that take calls, track time and serve several brands from one workspace.
€69€85per user per month
billed annually, excl. VATbilled monthly, excl. VAT
- Everything in Plus, and:
- Telephony
- Multiple brands
- Advanced reporting
- Audit log
- Time tracking
- Calendar
- Priority support
On annual billing you pay at least 18% less than monthly. A user is a colleague who answers or manages tickets. Colleagues who only read along and write internal notes do not count.
Calculate your price
Choose a plan, the number of users and the modules you want. Usage, such as AI resolutions beyond your bundle and WhatsApp message costs, is added monthly in arrears.
Total per month, excl. VAT
€195
- 5 x Plus€195
Billed annually: €2,340 per year.
Includes 125 AI resolutions per month. Beyond that €0.49 per resolved ticket.
Start 14-day free trialWhat is in which plan
Every plan contains everything from the plan below it.
| Item | Start | Plus | Pro |
|---|---|---|---|
| AI triage on every new ticket | Yes | Yes | Yes |
| Teams | No | Yes | Yes |
| Automation with if-then rules | No | Yes | Yes |
| Webshop and CRM integrations (Shopify, WooCommerce, HubSpot and more) | No | Yes | Yes |
| Multiple brands | No | No | Yes |
| Advanced reporting | No | No | Yes |
| Audit log | No | No | Yes |
| SLAs | 1 SLA | Multiple | Multiple |
| AI resolutions included | None, available per resolution | 25 per user per month | 25 per user per month |
| Read-only colleagues at no cost | Yes | Yes | Yes |
| Priority support | No | No | Yes |
Channels per plan
What is available works and is part of the plan shown. What is in beta works with your own platform credentials.
| Channel | What it does | Status | From plan |
|---|---|---|---|
| Every email to support@ becomes a ticket, via a forwarding address or IMAP. | Available | Start | |
| Live chat | Your own chat widget on your website, with business hours, a queue and AI to human handover. | Available | Start |
| Web form | Contact forms on your site arrive as tickets straight away. | Available | Start |
| API | Create and answer tickets from your own systems, with a key per organisation. | Available | Start |
| WhatsApp Business | WhatsApp conversations through Meta's official API, next to your other channels. | Beta | Plus |
| Facebook Messenger | Messages to your Facebook page as tickets in the same inbox. | Beta | Plus |
| Instagram DM | Answer Instagram direct messages with the whole team. | Beta | Plus |
| TikTok messages | Messages to your TikTok business account through the Business Messaging API. | Beta | Plus |
| Telegram | A Telegram bot as a support channel, connected in a few minutes. | Available | Plus |
| WHMCS | Read and answer tickets from your WHMCS installation, next to all your other channels. | Available | Plus |
| Telephony | Calls, missed calls and voicemails through WIWO VoIP as tickets, with a pop-up on every call. | Available | Pro |
Modules
You switch a module on when you need it. Some are already part of your plan.
| Module | What it does | Price | Start | Plus | Pro |
|---|---|---|---|---|---|
| Knowledge base | Articles, a public help center and the source for the AI. | Included | Included | Included | Included |
| Customer satisfaction | A rating after every resolved ticket, with a report. | Included | Not available | Included | Included |
| Time tracking | Log time on tickets, timer, hourly rates, prepaid hour bundles and export. | €2 per user per month | Add-on | Add-on | Included |
| Calendar | Appointments on tickets, synced with Google Calendar, with a booking link for customers. | €2 per user per month | Add-on | Add-on | Included |
| AI agent | Resolves tickets on its own using your knowledge base. You only pay for what is actually resolved. | €0.49 per AI resolution | Per resolution | 25 per user per month included | 25 per user per month included |
| AI Copilot | Draft replies, summaries, translation and the right tone for every agent. | €12 per user per month | Add-on | Add-on | Add-on |
| Tibinet Voice AI | An AI receptionist that answers calls, handles questions and creates tickets. | Per minute, by usage | Not available | Not available | Add-on |
| Status page | A public status page with incident updates and subscribers. | €9 per month per organisation | Add-on | Add-on | Add-on |
| Broadcasts | Messages over WhatsApp and email to groups of contacts. | €19 per month per organisation | Not available | Add-on | Add-on |
How AI is billed
The AI agent costs €0.49 per AI resolution. An AI resolution is a ticket the AI agent solved without a person and that was not reopened for 72 hours. If the AI hands the ticket to a colleague, or the customer comes back within 72 hours, you pay nothing.
Plus and Pro include 25 AI resolutions per user per month. Example: with 4 users your bundle holds 100 resolutions. If the AI resolves 130 tickets in a month, you pay for 30 extra: €14.70.
AI triage (language, topic, priority and summary on every new ticket) is part of every plan at no extra cost. AI Copilot, which writes draft replies and summaries for your agents, is a module per user.
Tibinet Voice AI, the AI receptionist, is billed per minute by usage. Meta's message costs for WhatsApp are passed on with a 10 percent markup.
Our price next to others
The public prices of seven other helpdesks, next to ours.
| Vendor | Entry | Mid | Top | AI costs | Source |
|---|---|---|---|---|---|
| SupportChannel | Start: €15 | Plus: €39 | Pro: €69 | €0.49 per AI resolution, 25 per user per month included in Plus and Pro | supportchannel.eu |
| Zendesk | Support Team: € 19 | Suite Team: € 55 | Suite Professional: € 115 | AI resolution: € 1.50 to € 2.00 per resolution; Copilot: € 50 per agent per month | pricing page |
| Freshdesk | Growth: € 17 | Pro: € 52 | Enterprise: € 84 | AI copilot: € 29 per agent per month; AI agent: about € 0.45 per session | pricing page |
| LiveAgent | Entry: $ 15 | Mid: $ 29 | Top: $ 49 | No price per resolution found | pricing page |
| Trengo | 3 users: € 119 tot € 149 | 10 users: € 299 | 20 users: € 499 | AI surcharge: € 0.25 per conversation | pricing page |
| Help Scout | Entry: $ 25 | Mid: $ 45 | Top: $ 75 | AI resolution: $ 0.75 per resolution | pricing page |
| Intercom | Entry: $ 29 | Mid: $ 85 | Top: $ 132 | AI outcome: $ 0.99 per outcome | pricing page |
| Front | Entry: $ 25 | Mid: $ 65 | Top: $ 105 | No price per resolution found | pricing page |
Checked on 10 November 2026. Source: each vendor's public pricing page. Other vendors' prices may change; always check their own site for the current price. The split into entry, mid and top is ours and says nothing about what exactly each package contains.
Pricing questions
What does SupportChannel cost per user?
Start €15, Plus €39 and Pro €69 per user per month when you pay annually. Paid monthly that is €19, €49 and €85. All amounts exclude VAT.
Who counts as a user?
Everyone who answers tickets or manages the workspace: owner, admin and agent. Colleagues with the limited role read along and write internal notes, and cost nothing.
How does the free trial work?
You work with the Plus plan for 14 days, with up to 3 users. You do not enter payment details. After the trial you pick a plan, or the trial simply ends.
Are there mandatory add-ons?
No. What is in your plan is in the tables on this page. Modules such as AI Copilot or the status page are only switched on if you want to use them.
What do I pay for AI?
AI triage is part of every plan. The AI agent costs €0.49 per AI resolution, and only when the ticket was solved without a person and not reopened for 72 hours. Plus and Pro include 25 resolutions per user per month.
What does telephony cost?
The integration with WIWO VoIP is part of Pro at no extra cost. For the VoIP users themselves you pay the regular VoIP price per user. Tibinet Voice AI, the AI receptionist, is billed per minute.
What does WhatsApp cost?
The channel is part of Plus and Pro. Meta charges per message or conversation; we pass those costs on with a 10 percent markup. Broadcasts to groups of contacts is a separate module.
Can I change plan or number of users along the way?
Yes. When you add a user beyond the number you bought, you see the cost beforehand. Changing plans is arranged through your WIWO Media account.
How do I pay?
You receive an invoice from WIWO Media through mijnwiwo.nl, monthly or annually in advance. Usage, such as extra AI resolutions, appears monthly in arrears as a separate line on the invoice.
Try it with your own customer questions
Connect your email or chat and work with the Plus plan for 14 days, with up to 3 users. If it is not for you, the trial simply ends.