Omnichannel inbox
All channels in one shared inbox, with one conversation and one history per customer.
Read more (in Dutch)All SupportChannel features
SupportChannel is a helpdesk for 11 channels, with AI, automation, a knowledge base and reporting. Below you can see per feature what it does and which plan includes it.
Features by area
The detailed page for each feature is currently available in Dutch.
AI agent and Copilot
AI that sorts tickets, writes drafts and resolves simple questions on its own. You pay for the AI agent per resolved ticket.
Read more (in Dutch)Automation and SLAs
If-then rules that assign, tag and answer tickets, and SLAs that guard whether you respond on time.
Read more (in Dutch)Knowledge base and help centre
Articles for your customers in a public help centre, and at the same time the source the AI takes its answers from.
Read more (in Dutch)Reporting
See how many tickets come in, how fast you respond and whether you meet your SLAs, per channel, team and agent.
Read more (in Dutch)Time tracking and hour bundles
Log time directly on the ticket, with a timer, hourly rates, prepaid hour bundles and an export for your invoices.
Read more (in Dutch)Calendar
Plan appointments on a ticket, connected to Google Calendar, and let customers pick a time with a booking link.
Read more (in Dutch)Customer satisfaction
Ask for a rating after every solved ticket and see in a report how satisfied your customers are.
Read more (in Dutch)Status page
A public status page where you report incidents and maintenance, with subscribers who are notified automatically.
Read more (in Dutch)API and webhooks
Create and answer tickets from your own systems and let SupportChannel call your systems when something happens.
Read more (in Dutch)Security
Separated organisations, two-factor authentication, encrypted attachments and data in the EU.
Read more (in Dutch)
Modules and where they are included
Some features are a module: you switch them on when you need them, or they are already part of your plan.
| Module | What it does | Price | Start | Plus | Pro |
|---|---|---|---|---|---|
| Knowledge base | Articles, a public help center and the source for the AI. | Included | Included | Included | Included |
| Customer satisfaction | A rating after every resolved ticket, with a report. | Included | Not available | Included | Included |
| Time tracking | Log time on tickets, timer, hourly rates, prepaid hour bundles and export. | €2 per user per month | Add-on | Add-on | Included |
| Calendar | Appointments on tickets, synced with Google Calendar, with a booking link for customers. | €2 per user per month | Add-on | Add-on | Included |
| AI agent | Resolves tickets on its own using your knowledge base. You only pay for what is actually resolved. | €0.49 per AI resolution | Per resolution | 25 per user per month included | 25 per user per month included |
| AI Copilot | Draft replies, summaries, translation and the right tone for every agent. | €12 per user per month | Add-on | Add-on | Add-on |
| Tibinet Voice AI | An AI receptionist that answers calls, handles questions and creates tickets. | Per minute, by usage | Not available | Not available | Add-on |
| Status page | A public status page with incident updates and subscribers. | €9 per month per organisation | Add-on | Add-on | Add-on |
| Broadcasts | Messages over WhatsApp and email to groups of contacts. | €19 per month per organisation | Not available | Add-on | Add-on |
Try it with your own customer questions
Connect your email or chat and work with the Plus plan for 14 days, with up to 3 users. If it is not for you, the trial simply ends.