Every email to support@ becomes a ticket, via a forwarding address or IMAP.
Read more (in Dutch)Every channel in one inbox
SupportChannel brings 11 channels together: email, live chat, web form, API, WhatsApp, Facebook Messenger, Instagram, TikTok, Telegram, WHMCS and telephony. Each channel shows today's status, without making it look better than it is.
The channels
The detailed page for each channel is currently available in Dutch.
- Available
Email
- Available
Live chat
Your own chat widget on your website, with business hours, a queue and AI to human handover.
Read more (in Dutch) - Available
Web form
Contact forms on your site arrive as tickets straight away.
- Available
API
Create and answer tickets from your own systems, with a key per organisation.
- Beta
WhatsApp Business
WhatsApp conversations through Meta's official API, next to your other channels.
Read more (in Dutch) - Beta
Facebook Messenger
Messages to your Facebook page as tickets in the same inbox.
Read more (in Dutch) - Beta
Instagram DM
Answer Instagram direct messages with the whole team.
Read more (in Dutch) - Beta
TikTok messages
Messages to your TikTok business account through the Business Messaging API.
Read more (in Dutch) - Available
Telegram
A Telegram bot as a support channel, connected in a few minutes.
Read more (in Dutch) - Available
WHMCS
Read and answer tickets from your WHMCS installation, next to all your other channels.
Read more (in Dutch) - Available
Telephony
Calls, missed calls and voicemails through WIWO VoIP as tickets, with a pop-up on every call.
Read more (in Dutch)
What the status means
- Available
- Live and included in the plan shown.
- Beta
- Works with your own platform credentials. One-click connection follows once our shared app has been approved.
Channels, status and plan in one table
| Channel | What it does | Status | From plan |
|---|---|---|---|
| Every email to support@ becomes a ticket, via a forwarding address or IMAP. | Available | Start | |
| Live chat | Your own chat widget on your website, with business hours, a queue and AI to human handover. | Available | Start |
| Web form | Contact forms on your site arrive as tickets straight away. | Available | Start |
| API | Create and answer tickets from your own systems, with a key per organisation. | Available | Start |
| WhatsApp Business | WhatsApp conversations through Meta's official API, next to your other channels. | Beta | Plus |
| Facebook Messenger | Messages to your Facebook page as tickets in the same inbox. | Beta | Plus |
| Instagram DM | Answer Instagram direct messages with the whole team. | Beta | Plus |
| TikTok messages | Messages to your TikTok business account through the Business Messaging API. | Beta | Plus |
| Telegram | A Telegram bot as a support channel, connected in a few minutes. | Available | Plus |
| WHMCS | Read and answer tickets from your WHMCS installation, next to all your other channels. | Available | Plus |
| Telephony | Calls, missed calls and voicemails through WIWO VoIP as tickets, with a pop-up on every call. | Available | Pro |
Try it with your own customer questions
Connect your email or chat and work with the Plus plan for 14 days, with up to 3 users. If it is not for you, the trial simply ends.