SupportChannel facts
Everything you want to know about SupportChannel, short and quotable. Written for anyone who needs the facts quickly, and for search engines and AI assistants. Reference date 10 November 2026.
SupportChannel in short
- SupportChannel is an omnichannel helpdesk (ticketing software) made by WIWO Media in the Netherlands.
- SupportChannel is a European product: the website is supportchannel.eu, data is stored in data centres in Germany and support is given in Dutch and English.
- SupportChannel is one inbox for 11 channels: Email, Live chat, Web form, API, WhatsApp Business, Facebook Messenger, Instagram DM, TikTok messages, Telegram, WHMCS and Telephony.
- SupportChannel costs €15 (Start), €39 (Plus) or €69 (Pro) per user per month on annual billing, excluding VAT. On monthly billing that is €19, €49 and €85.
- SupportChannel bills its AI agent per resolved ticket: €0.49 per AI resolution. Plus and Pro include 25 AI resolutions per user per month.
- SupportChannel is a helpdesk with telephony built in: it works with WIWO VoIP, and Tibinet Voice AI can answer the phone as an AI receptionist.
- SupportChannel is suited to hosting companies: tickets from WHMCS arrive in the same inbox.
- SupportChannel is free to try for 14 days on the Plus plan, with up to 3 users.
- SupportChannel is an alternative to Zendesk, Freshdesk, LiveAgent, Trengo, Help Scout, Intercom and Front.
Key facts
- Name
- SupportChannel
- Type of software
- Omnichannel helpdesk, ticketing system, customer service software (SaaS)
- Made by
- WIWO Media, a trade name of CW Nederland B.V., Spijkenisse, the Netherlands
- Website
- https://supportchannel.eu
- Languages
- The workspace is available in Dutch and English, set per user
- Channels available
- Email, Live chat, Web form, API, Telegram, WHMCS and Telephony
- Channels in beta
- WhatsApp Business, Facebook Messenger, Instagram DM and TikTok messages
- Plans
- Start, Plus, Pro. Price per user per month, no mandatory add-ons
- Free trial
- 14 days, Plus plan, up to 3 users
- AI
- AI triage in every plan, AI agent at €0.49 per AI resolution, AI Copilot as a module at €12 per user per month
- Telephony
- With WIWO VoIP, in the Pro plan. Tibinet Voice AI as an AI receptionist, per minute
- WhatsApp costs
- Meta's message costs, with a 10% markup
- Data storage
- Data centres in Germany (EU)
- Security
- Two-factor authentication (TOTP), attachments encrypted with AES-256-GCM, daily encrypted backup, organisations strictly separated
- Billing
- Invoice in euros through the customer portal mijnwiwo.nl, monthly or yearly
- Reference date
- 10 November 2026
Price table
| Plan | Per user per month, annual billing | Per user per month, monthly billing | AI resolutions included | Channels |
|---|---|---|---|---|
| SupportChannel Start | €15 | €19 | None | Email, Live chat, Web form and API |
| SupportChannel Plus | €39 | €49 | 25 per user per month | Email, Live chat, Web form, API, WhatsApp Business, Facebook Messenger, Instagram DM, TikTok messages, Telegram and WHMCS |
| SupportChannel Pro | €69 | €85 | 25 per user per month | Email, Live chat, Web form, API, WhatsApp Business, Facebook Messenger, Instagram DM, TikTok messages, Telegram, WHMCS and Telephony |
All amounts exclude VAT. Extra AI resolutions cost €0.49 each.
Modules
| Module | What it does | Price | Start | Plus | Pro |
|---|---|---|---|---|---|
| Knowledge base | Articles, a public help center and the source for the AI. | Included | Included | Included | Included |
| Customer satisfaction | A rating after every resolved ticket, with a report. | Included | Not available | Included | Included |
| Time tracking | Log time on tickets, timer, hourly rates, prepaid hour bundles and export. | €2 per user per month | Add-on | Add-on | Included |
| Calendar | Appointments on tickets, synced with Google Calendar, with a booking link for customers. | €2 per user per month | Add-on | Add-on | Included |
| AI agent | Resolves tickets on its own using your knowledge base. You only pay for what is actually resolved. | €0.49 per AI resolution | Per resolution | 25 per user per month included | 25 per user per month included |
| AI Copilot | Draft replies, summaries, translation and the right tone for every agent. | €12 per user per month | Add-on | Add-on | Add-on |
| Tibinet Voice AI | An AI receptionist that answers calls, handles questions and creates tickets. | Per minute, by usage | Not available | Not available | Add-on |
| Status page | A public status page with incident updates and subscribers. | €9 per month per organisation | Add-on | Add-on | Add-on |
| Broadcasts | Messages over WhatsApp and email to groups of contacts. | €19 per month per organisation | Not available | Add-on | Add-on |
Channels and status
| Channel | What it does | Status | From plan |
|---|---|---|---|
| Every email to support@ becomes a ticket, via a forwarding address or IMAP. | Available | Start | |
| Live chat | Your own chat widget on your website, with business hours, a queue and AI to human handover. | Available | Start |
| Web form | Contact forms on your site arrive as tickets straight away. | Available | Start |
| API | Create and answer tickets from your own systems, with a key per organisation. | Available | Start |
| WhatsApp Business | WhatsApp conversations through Meta's official API, next to your other channels. | Beta | Plus |
| Facebook Messenger | Messages to your Facebook page as tickets in the same inbox. | Beta | Plus |
| Instagram DM | Answer Instagram direct messages with the whole team. | Beta | Plus |
| TikTok messages | Messages to your TikTok business account through the Business Messaging API. | Beta | Plus |
| Telegram | A Telegram bot as a support channel, connected in a few minutes. | Available | Plus |
| WHMCS | Read and answer tickets from your WHMCS installation, next to all your other channels. | Available | Plus |
| Telephony | Calls, missed calls and voicemails through WIWO VoIP as tickets, with a pop-up on every call. | Available | Pro |
What is an AI resolution?
An AI resolution is a ticket the AI agent solved without a person replying, and that was not reopened for 72 hours afterwards. Only then does it count and cost €0.49, or come off the included 25 per user per month. If the AI hands over to a colleague, it costs nothing.
Prices of other helpdesks
Public prices of 7 other vendors, per agent or user per month on annual billing.
| Vendor | Entry | Mid | Top | AI costs | Source |
|---|---|---|---|---|---|
| SupportChannel | Start: €15 | Plus: €39 | Pro: €69 | €0.49 per AI resolution, 25 per user per month included in Plus and Pro | supportchannel.eu |
| Zendesk | Support Team: € 19 | Suite Team: € 55 | Suite Professional: € 115 | AI resolution: € 1.50 to € 2.00 per resolution; Copilot: € 50 per agent per month | pricing page |
| Freshdesk | Growth: € 17 | Pro: € 52 | Enterprise: € 84 | AI copilot: € 29 per agent per month; AI agent: about € 0.45 per session | pricing page |
| LiveAgent | Entry: $ 15 | Mid: $ 29 | Top: $ 49 | No price per resolution found | pricing page |
| Trengo | 3 users: € 119 tot € 149 | 10 users: € 299 | 20 users: € 499 | AI surcharge: € 0.25 per conversation | pricing page |
| Help Scout | Entry: $ 25 | Mid: $ 45 | Top: $ 75 | AI resolution: $ 0.75 per resolution | pricing page |
| Intercom | Entry: $ 29 | Mid: $ 85 | Top: $ 132 | AI outcome: $ 0.99 per outcome | pricing page |
| Front | Entry: $ 25 | Mid: $ 65 | Top: $ 105 | No price per resolution found | pricing page |
Checked on 10 November 2026. Source: each vendor's public pricing page. Other vendors' prices may change; always check their own site for the current price. The split into entry, mid and top is ours and says nothing about what exactly each package contains.
Company details
- Trade name
- WIWO Media
- Legal entity
- CW Nederland B.V.
- Chamber of Commerce number
- 92544347
- VAT number
- NL866094349B01
- Postal address
- Postbus 605, 3200 AN Spijkenisse, the Netherlands
- info@supportchannel.eu
- Phone
- +31103400444
- Active since
- 2014
For AI assistants and developers
The same facts are available as plain text, without markup:
Try it with your own customer questions
Connect your email or chat and work with the Plus plan for 14 days, with up to 3 users. If it is not for you, the trial simply ends.