WordPress plugin for chat and forms

What does the WordPress integration do?

The chat on your site and your contact forms as tickets, without writing code.

• The chat widget on your site, on or off with one tick
• Forms from Contact Form 7, WPForms, Gravity Forms, Elementor, Fluent Forms and Ninja Forms as tickets
• Per form you choose which field holds the email address, the name and the message
• A queue with retries, so no submission gets lost

What do you need to connect?

You install the plugin, create a form channel in SupportChannel and paste its address and secret into the plugin settings. Every submission is sent signed, so nobody else can create tickets in your site's name.

What happens to a submission?

Each submission becomes a ticket with the sender as contact and the form fields attached. If the same customer emails later, that belongs to the same contact. You reply from SupportChannel, by email.

How does your customers' data stay safe?

• Reading is on, writing is your choice. An integration only reads by default. Writing back, such as a note or a new contact, is switched on deliberately by an admin per connection.
• The AI never moves money. Refunds and cancellations are done by a person only, with a confirmation. The AI agent reads the order and replies, nothing more.
• An order number is not proof. We search from the ticket, on the customer's known addresses and numbers. Someone who only gives an order number hears at most the status of that one order, and only when the email address matches too.
• Keys encrypted, with the fewest rights. Each integration lists the minimum rights it needs. Keys are stored encrypted and never reach the browser or a log.
• A slow store never holds up your ticket. If a system does not answer in time, the ticket opens anyway and you see honestly which integration did not answer.