Integrations with your webshop, CRM and the rest of your software
SupportChannel puts what your own systems know about the customer next to every ticket: orders, shipments, payments and CRM data. Webshop, CRM, payment and shipping integrations are in your plan from Plus; notifications, the WordPress plugin and automation are in every plan.
Available: Shopify, WooCommerce, WordPress, HubSpot, Stripe, Slack, Microsoft Teams, Discord, Own system, Zapier, Make and n8n. The others say honestly that they are still being built.
All integrations
Online stores and marketplaces
Your customer's orders, shipments and tracking next to their question. The AI agent uses them to answer where an order is.
From the Plus plan
Shopify
AvailableCustomer, orders, fulfilments and tracking from your Shopify store next to every ticket.WooCommerce
AvailableCustomer and orders from your WooCommerce store on the ticket, with shipping details where your store records them.Lightspeed eCom
Coming soonCustomers and orders from your Lightspeed online store on the ticket.Magento
Coming soonCustomers, orders and shipments from Magento 2 or Adobe Commerce on the ticket.bol
Coming soonOrders and shipments from your bol seller account, next to your customers' questions.
CRM
What sales knows about a customer, support sees too: contact, company and open deals.
From the Plus plan
Payments
The status of a payment or refund, without logging in to your payment provider. Read only.
From the Plus plan
Shipping
Where a parcel is, with the carrier's status and tracking link.
From the Plus plan
Your own system
Your own software as a source next to the ticket: you decide which cards and actions appear, SupportChannel shows and checks them.
From the Plus plan
Website and forms
The chat on your site and your contact forms as tickets, without writing code.
In every plan
Notifications
A message in your team chat on a new ticket, an SLA warning or an assignment.
In every plan
Automation
For everything without an integration of its own: outgoing webhooks and the API, with the automation platforms you already know.
In every plan
How integrations treat your customers' data
- Reading is on, writing is your choice
- An integration only reads by default. Writing back, such as a note or a new contact, is switched on deliberately by an admin per connection.
- The AI never moves money
- Refunds and cancellations are done by a person only, with a confirmation. The AI agent reads the order and replies, nothing more.
- An order number is not proof
- We search from the ticket, on the customer's known addresses and numbers. Someone who only gives an order number hears at most the status of that one order, and only when the email address matches too.
- Keys encrypted, with the fewest rights
- Each integration lists the minimum rights it needs. Keys are stored encrypted and never reach the browser or a log.
- A slow store never holds up your ticket
- If a system does not answer in time, the ticket opens anyway and you see honestly which integration did not answer.
What you can connect today
Some systems are a channel in SupportChannel rather than an integration: their messages arrive as tickets.
- ChannelsEvery SupportChannel channel and its status: email, live chat, WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, telephony and WHMCS in one inbox.
- FeaturesAll features of the SupportChannel helpdesk: omnichannel inbox, AI agent and copilot, automation and SLAs, knowledge base, reporting, time tracking and API.
- SecurityHow SupportChannel protects your customer data: data centres in Germany, encrypted attachments, two-factor authentication and strict tenant separation.
Questions about integrations
Which plan includes the integrations?
Webshop, CRM, payment and shipping integrations are included from Plus, which costs €39 per user per month on annual billing. Notifications to Slack, Microsoft Teams and Discord, the WordPress plugin and automation with webhooks and the API are in every plan. There is no extra charge per integration.
Can I connect two webshops?
Yes. An organisation can have several connections of the same kind, for example one store per country. On the ticket each order shows which store it came from.
My system is not listed. What now?
You can connect it yourself with outgoing webhooks and the API, or through Zapier, Make or n8n. Tell us through the contact page which system you are missing; it helps decide what we build next.
Does the AI agent use data from my webshop?
Yes, to answer questions about the status of an order or shipment. The AI agent only reads, changes nothing and never moves money. When in doubt, the ticket goes to a person.
Product names mentioned are trademarks of their owners. We name them only to describe what SupportChannel connects with; SupportChannel is not affiliated with or endorsed by those owners.
Try it with your own customer questions
Connect your email or chat and work with the Plus plan for 14 days, with up to 3 users. If it is not for you, the trial simply ends.