Make and SupportChannel
Make connects SupportChannel to the rest of your software in scenarios you draw yourself. An outgoing webhook from SupportChannel starts a scenario on an event, and through the API a scenario creates tickets, adds notes or changes the status.
What does the Make integration do?
For everything without an integration of its own: outgoing webhooks and the API, with the automation platforms you already know.
- Start a scenario on an event in SupportChannel
- Create and update tickets through the API
- Works with Make's webhook and HTTP modules
What do you need to connect?
You set an outgoing webhook in SupportChannel to your scenario's address, and use an API key of your organisation in the HTTP module.
Which events can you use?
An outgoing webhook reports, among others, a new ticket, a new message, a change of status or assignee and a resolved ticket. Every call is signed, so you can check it came from SupportChannel. The same works with Zapier and n8n, or with your own code through the API.
How does your customers' data stay safe?
- Keys encrypted, with the fewest rights. Each integration lists the minimum rights it needs. Keys are stored encrypted and never reach the browser or a log.
- A slow store never holds up your ticket. If a system does not answer in time, the ticket opens anyway and you see honestly which integration did not answer.