n8n and SupportChannel
n8n is an automation platform you can also run on your own server. You connect it to SupportChannel with an outgoing webhook that starts a workflow on an event, and with the API the workflow uses to create tickets, add notes or change the status.
What does the n8n integration do?
For everything without an integration of its own: outgoing webhooks and the API, with the automation platforms you already know.
- Start a workflow on an event in SupportChannel
- Create and update tickets through the API
- Works with n8n's Webhook node and HTTP Request node
What do you need to connect?
You set an outgoing webhook in SupportChannel to your workflow's Webhook node, and use an API key of your organisation in the HTTP Request node.
Which events can you use?
An outgoing webhook reports, among others, a new ticket, a new message, a change of status or assignee and a resolved ticket. Every call is signed, so you can check it came from SupportChannel. The same works with Zapier and Make, or with your own code through the API.
How does your customers' data stay safe?
- Keys encrypted, with the fewest rights. Each integration lists the minimum rights it needs. Keys are stored encrypted and never reach the browser or a log.
- A slow store never holds up your ticket. If a system does not answer in time, the ticket opens anyway and you see honestly which integration did not answer.