Zapier and SupportChannel
With Zapier you connect SupportChannel to apps that have no integration of their own. An outgoing webhook from SupportChannel starts a zap on an event, such as a new or resolved ticket, and with the API a zap creates a ticket or adds a note to it.
What does the Zapier integration do?
For everything without an integration of its own: outgoing webhooks and the API, with the automation platforms you already know.
- Start a zap on an event in SupportChannel
- Create or update a ticket from a zap, through the API
- Works with Zapier's webhook steps, without a catalogue app of our own
What do you need to connect?
You set an outgoing webhook in SupportChannel to the address Zapier gives you, and use an API key of your organisation for the other direction.
Which events can you use?
An outgoing webhook reports, among others, a new ticket, a new message, a change of status or assignee and a resolved ticket. Every call is signed, so you can check it came from SupportChannel. The same works with Make and n8n, or with your own code through the API.
How does your customers' data stay safe?
- Keys encrypted, with the fewest rights. Each integration lists the minimum rights it needs. Keys are stored encrypted and never reach the browser or a log.
- A slow store never holds up your ticket. If a system does not answer in time, the ticket opens anyway and you see honestly which integration did not answer.