Notifications in Microsoft Teams
If your team works in Microsoft Teams, that is where you want to see that a customer is waiting. SupportChannel posts a notification to a Teams channel on a new ticket, an SLA warning or an assignment. You choose per connection which notifications you get.
What does the Microsoft Teams integration do?
A message in your team chat on a new ticket, an SLA warning or an assignment.
- Message on a new ticket
- Message on an SLA warning
- Message on an assignment
What do you need to connect?
You create a webhook address in Teams for the channel the notifications should go to, and paste that address into SupportChannel.
Why notifications in your team chat?
Not everyone has the inbox open all day. A message on a new ticket or an SLA about to expire makes sure a customer is not left waiting. Does your team use something else? There are notifications to Slack and Discord too.
How does your customers' data stay safe?
- Keys encrypted, with the fewest rights. Each integration lists the minimum rights it needs. Keys are stored encrypted and never reach the browser or a log.
- A slow store never holds up your ticket. If a system does not answer in time, the ticket opens anyway and you see honestly which integration did not answer.