Notifications in Discord
If your team uses Discord, SupportChannel posts notifications in a channel of your choice: on a new ticket, an SLA warning or an assignment. Nobody misses a waiting customer, even when the support team is small.
What does the Discord integration do?
A message in your team chat on a new ticket, an SLA warning or an assignment.
- Message on a new ticket
- Message on an SLA warning
- Message on an assignment
What do you need to connect?
You create a webhook in the settings of the Discord channel and paste its address into SupportChannel.
Why notifications in your team chat?
Not everyone has the inbox open all day. A message on a new ticket or an SLA about to expire makes sure a customer is not left waiting. Does your team use something else? There are notifications to Slack and Microsoft Teams too.
How does your customers' data stay safe?
- Keys encrypted, with the fewest rights. Each integration lists the minimum rights it needs. Keys are stored encrypted and never reach the browser or a log.
- A slow store never holds up your ticket. If a system does not answer in time, the ticket opens anyway and you see honestly which integration did not answer.