Slack notifications for your helpdesk
With Slack notifications your team sees in Slack when something needs attention: a new ticket, an SLA about to expire or a ticket assigned to someone. Per connection you choose which notifications go to which channel. You reply in SupportChannel.
What does the Slack integration do?
A message in your team chat on a new ticket, an SLA warning or an assignment.
- Message on a new ticket, with subject and channel
- Message on an SLA warning
- Message on an assignment
- Chosen per connection, several channels possible
What do you need to connect?
You create an incoming webhook in Slack for the channel the notifications should go to, and paste the webhook address into SupportChannel.
Why notifications in your team chat?
Not everyone has the inbox open all day. A message on a new ticket or an SLA about to expire makes sure a customer is not left waiting. Does your team use something else? There are notifications to Microsoft Teams and Discord too.
How does your customers' data stay safe?
- Keys encrypted, with the fewest rights. Each integration lists the minimum rights it needs. Keys are stored encrypted and never reach the browser or a log.
- A slow store never holds up your ticket. If a system does not answer in time, the ticket opens anyway and you see honestly which integration did not answer.