Stripe payments in your helpdesk
With the Stripe integration you see on a ticket what the customer paid, which subscription they have and whether anything was refunded. That saves a trip through the Stripe dashboard for every question about an invoice or a charge.
What does the Stripe integration do?
The status of a payment or refund, without logging in to your payment provider. Read only.
- The Stripe customer, matched on email address
- Payments and refunds with their status
- Active subscriptions
What do you need to connect?
You create a restricted key in Stripe with read access to customers, payments and subscriptions only, and enter it in SupportChannel.
Can SupportChannel issue refunds?
No. This integration only reads. You issue a refund yourself with your payment provider; the AI agent can never start one. Moving money always stays a deliberate act by a person.
How does your customers' data stay safe?
- Reading is on, writing is your choice. An integration only reads by default. Writing back, such as a note or a new contact, is switched on deliberately by an admin per connection.
- The AI never moves money. Refunds and cancellations are done by a person only, with a confirmation. The AI agent reads the order and replies, nothing more.
- An order number is not proof. We search from the ticket, on the customer's known addresses and numbers. Someone who only gives an order number hears at most the status of that one order, and only when the email address matches too.
- Keys encrypted, with the fewest rights. Each integration lists the minimum rights it needs. Keys are stored encrypted and never reach the browser or a log.
- A slow store never holds up your ticket. If a system does not answer in time, the ticket opens anyway and you see honestly which integration did not answer.