Mollie payments in your helpdesk
A customer asks whether their payment arrived, or where their refund is. With the Mollie integration you see the payment with its status and any refunds on the ticket. SupportChannel only reads: moving money is something you do yourself in Mollie.
Status: coming soon. This integration is being built and cannot be used yet. This page describes what it will do. Want to hear when it is ready? Let us know through the contact page.
What does the Mollie integration do?
The status of a payment or refund, without logging in to your payment provider. Read only.
- Payments with status, method and amount
- Refunds and their status
- A link to the payment in your Mollie dashboard
What do you need to connect?
You enter a Mollie key or access token. Where Mollie offers it, choose the smallest set of permissions: read payments and refunds only.
Can SupportChannel issue refunds?
No. This integration only reads. You issue a refund yourself with your payment provider; the AI agent can never start one. Moving money always stays a deliberate act by a person.
How does your customers' data stay safe?
- Reading is on, writing is your choice. An integration only reads by default. Writing back, such as a note or a new contact, is switched on deliberately by an admin per connection.
- The AI never moves money. Refunds and cancellations are done by a person only, with a confirmation. The AI agent reads the order and replies, nothing more.
- An order number is not proof. We search from the ticket, on the customer's known addresses and numbers. Someone who only gives an order number hears at most the status of that one order, and only when the email address matches too.
- Keys encrypted, with the fewest rights. Each integration lists the minimum rights it needs. Keys are stored encrypted and never reach the browser or a log.
- A slow store never holds up your ticket. If a system does not answer in time, the ticket opens anyway and you see honestly which integration did not answer.